Hotel Review: Swissôtel Makkah

We left Madinah with mixed feelings. It was time to say goodbye to the mosque, which despite all the inconveniences, we had grown to love, to find ourselves content and at peace in. It was also time to lay eyes on the Kaabah – the House of God.
There are different kinds of travelers. I, for one, like to enjoy my hotel room. I am okay with spending a little bit more for that extra bit of luxury. A lot of people prefer to shop; I hate stepping into malls, so it kind of evens out. Nothing pompous about my preferences.
Having said that, Makkah was not going to be about sitting cosied in a room. It was about going to and being up, close and personal with the iconic black cube that has more than a billion people in awe. But for me, it did mean spending a considerable amount of time in the room. Traveling with a kid, it wasn’t always going to be an option to step out anytime I wanted nor to spend hours at end inside the mosque. While planning our trip, I had one priority set straight: I wanted a Kaabah view room.
Abraj al Bait (the notorious Clock Tower) that dominates the Masjid Al-Haram today was to be our flavour of choice. After a little research, we concluded that Swissôtel Makkah was the most affordable option for a “room with a view”.


Check-in was a bit of a scare. We presented our confirmation and the agent attending us claimed that no such booking was in their system. Right. So here we were, having traveled 5 hours in Ihram and we didn’t have a room to settle in. Frantic calls and messages to our agent in Pakistan ensued. While all hell was breaking loose, we decided to take our confirmations to another agent at one of the other check-in desks, and it took less than 10 seconds for officer number 2 to give us the green signal. Phew. Kaabah view room, I confirmed. “Yes,” he said.
As soon as we swiped the key, my son ran toward the window, and screamed with joy, having spotted the Kaabah. We ran after him and there it was. Its presence consumed us. But there was a problem. It was a very partial view. This was room 2924.
We went down to the desk, back to the agent who checked us in, but he denied us another room saying that full Kaabah view rooms were for suites only (a blatant lie). And of course, we weren’t prepared to upgrade at an additional 600 Saudi Riyals a night.
Luckily, one of the bell boys suggested we return to the reception after 10 and talk to another agent. So after performing Umrah that night, we returned and were directed to an Arab duty manager. Now over the years, we have heard loads about Makkan Arabs being crude and harsh as compared to soft and polite Arabs in Madinah. So with very little hope, we approached his desk. As soon as I was done presenting my case, he responded: “Madam, go upstairs, pack your bags, and wait for someone to move you to another room.” It was Mr. Abdur Rehman, I think. Makkan Arabs 1, Myths 0.

The Room

IMG_7565The view from room 3527 was perfect. It wasn’t just a haram view, it wasn’t a partial Kaabah view; it was a full Kaabah view room. Sigh. One of the best investments of my traveling years. We joined so many prayers from our room window. Intuitively, I would recommend opting for rooms on floors 25 and above, with rooms 26 to 28 on any of these floors. So 2526 to 2528, 2626 to 2828 and so on, through to the top floors.
All the hotels in the city are designated as part of the haram, so our room and hotel got full audio reception from the mosque, for every congregation and every call to prayer. I have reason to believe that the same is the case with many, if not all, of the hotels in the area.
The room size was okay. A slightly bigger one would have been better, considering we needed to fit in luggage for 3 adults and a child, and we needed space to move around and lay our prayer mats. But with a little rearrangement of the beds and the centre table, we were able to manage. The bathroom, however, was small. And maybe “small” is an understatement. The toilet area was roughly 4.5 feet by 4 feet, and the shower cabin was about 4 feet by 2.5 feet. On the bright side, the limited space was fully utilized with inset cabinets, hanging hooks, a hairdryer as well as a fixed bench in the shower for the frail and old. The size of the bathroom was still a disappointment but it was clean and the drainage was good, so I decided to focus on the aesthetics of the hotel rooms and the common areas.


Very modern and very sophisticated. Minimalist designs, contemporary wall art and eye-catching lighting. The windows were floor to ceiling – a feature that lights up any room. A 10 out of 10 on aesthetics. The walk to the restaurant, situated on level P7, boasted a delightful interior.


If fruits, cereals, bread and butter do the trick for you, you’d be a happy duckling. I, however, usually prefer entrées to make a brunch out of my meal, and I found the menu a bit lacking on the desi scale. Boring me.


I am not sure why, but every staff member we asked for the way to the mosque, directed us towards the mall. We’d walk straight into the mall from the hotel lobby, and then, trek a bit till we could step into the courtyard from the main entry/exit point of the Clock Tower. This opening faces the King Abdul Aziz gate of the mosque. It wasn’t a long walk, yet more than what we had imagined. It was when I ventured to the other side of the hotel lobby that I discovered it offered a straight walk into the mosque via Ajyad Road (Al-Safwa Mall) into the Ajyad and Ismail gates of the mosque. The trekking time was 2 to 3 minutes at most.


The hotel has amazing management, and their housekeeping staff doesn’t let them down. Prompt. Efficient. Professional. Each time that we’d called their helpline, our doorbell would be rung within 5 minutes.
There was a slight issue with the water temperature in the shower, and it was resolved to full satisfaction without any pains.
Housekeeping would come in as soon as we called. Crisp, white linen was changed on a daily basis without fail. Vacuuming and wiping were also routine rituals, and done to perfection. All towels were replaced, no matter what. We did feel it was a bit excessive. Who changes towels and sheets at home everyday!
One complaint: They were a bit stingy with the complimentary water bottles: one 330 ml bottle per person per day. We got 3 a day in our triple room.
The helpline always called to follow up on our request. And we’d always respond, “Yes, done. Thank you very much!”
Signing off with a 20-second video made from our bedroom window: